There are many reasons why a business owner might not want their business to appear on Yelp. Sometimes internet trolls can ruin your hard-earned grades in a matter of days. On the other hand, consistently poor service will inevitably lead to more and more people leaving bad reviews. Unfortunately, not many satisfied customers leave feedback compared to dissatisfied customers. This can cause a significant drop in customer base that, let’s face it, no one wants.
Sometimes you can even find your business on Yelp because a competitor submitted it. It’s a fairly common practice these days – expose your opposition more so you can destroy them in public. But what if there was a way to remove your business from Yelp? Would you take the opportunity?
Can you remove your business from Yelp?
The reality is that Yelp does not remove business profiles, even at the request of business owners. Even if your business has closed, Yelp won’t delete the listing. As stated by the company; this is because they will show that your business is closed on the list. To report a business closure, you will need to do the following:
You can also inform Yelp that your business is closed using the iOS and Android app by logging in and tapping the three-dot menu icon in the upper right corner. Tap the ‘Edit Business’ option and make the appropriate selections. If it is undergoing a remodel or will be closed for an extended period, you can report a temporary closure. Using the same methods above, select the ‘Temporarily closed’ option.
Note: Although you cannot permanently delete your business, following any of the steps mentioned above means that your business will appear lower in search results. While Yelp users can still find the business, it won’t appear at the top of the list. With Yelp sticking to its “information is a matter of public record and concern” policy, it’s hard to imagine they ever implement a takedown feature. Also, this is how the company makes money.
How does Yelp work?
As briefly mentioned above, users and business owners can submit a listing to Yelp. This, in most cases, is a great thing. An estimated 92 million people use Yelp each month. So it’s basically free advertising, assuming you can get good reviews.
Yelp offers many free tools that business owners can use to enhance their profile by adding relevant information, offering deals and reservations, and essentially working with Yelp to win more customers.
Yelp suggests that even businesses that have a 1-star rating could turn things around with the right mindset and planning. There are enough success stories that you can read in various articles on the web.
Still worth a try if you are desperate
That’s not to say that there can’t be special circumstances in which Yelp can be helpful. You can contact Yelp after you have claimed your business page. Yelp may be willing to make an exception.
However, it is difficult to say what such extreme circumstances would entail. Ultimately, the best thing to do is make sure you get the best reviews possible.
Fortunately, Yelp has content guidelines that protect you from libelous reviews. This may include your competitors leaving negative comments, not relating to the customer experience, or including inappropriate content.
You can report a review for removal. The Yelp team may remove content based on the content guidelines provided here.
It is necessary?
Although there is no easy way to remove a business from Yelp, there are a few methods that might work. However, they won’t work for any business and for any reason, which is why, for the most part, you’re stuck with their ratings and reviews.
If that’s the case, wouldn’t it be better to just give in and try to make it work? After all, Yelp offers many tools and assistance to all business owners who are willing to work in partnership.
There is also a more private method for receiving negative comments. If you don’t want your business profile to be confusing, you can use Yelp’s Talk to the Manager tool.
This allows customers to send their comments by SMS. You can also reply to them. Don’t worry, your number will not be made public. You can try it out for a month and see how it works before you decide to spend money to implement it.
Another interesting thing about this tool is that everything is happening in real time. Therefore, if a customer wishes to make a complaint, they can do so while still at the location. This could give you a chance to fix the problem before the customer leaves and is downloaded to your Yelp profile.
I sold my business. How do I cancel the claim of the ad?
A common question is how to unclaimed your business on Yelp. If you sold it or transferred management, you can use this link to report the transition to Yelp.
Of course, you can also transfer ownership directly to the new person in charge by following the instructions on this link.
How can I claim a business as mine?
If your business is already listed and you want to claim it, visit the Yelp business page and log in. Then, click on the ‘Claim this business’ link. When you have claimed the list, you can update the hours and other pertinent information to your clients.
There is no way to remove your business from Yelp on your own, but you can request it. Unfortunately, this request is rarely accepted due to Yelp’s policy and monetization plan.
Unless you have some special circumstances that may prevail over freedom of information and public interest laws, you are probably out of luck. The good news is that you can still change your business if you stop struggling and start working with the tools that Yelp puts at your disposal.
After all, unless you go out of business or use Yelp, there’s not much you can do except try to make the best of a bad situation.